Back to Square one

Hey how’s it going?

Sorry it’s been a while, hope you’ve been well! So what’s the latest you may be saying? Well I’ve finally started my new role At Penguin Random House as a Technology Support Analyst and coming to the end of week 2. It’s pretty surprising that most people I have mentioned the name penguin books to instantly know the name, gosh even my folks who are 60+ know the name as they had penguin books in their childhood! Either way it’s a huge publishing company which is a first for me. I’ve never worked for this sort of creative industry so I was always quite intrigued to find out how they worked and function from an IT perspective.

Safe to say it’s worlds apart from my last role in so many different ways. The organisation, the infrastructure, the IT systems, the protocols and procedures (from what I’ve seen). 500+ users across three floors, that’s mind boggling numbers, now I am no stranger to getting to know people but my word that’s going to take some time to get to know each and every face. Luckily for me people tend to make the effort to get to know the people that can get things done (cough, cough…)

Keep calm i'm in IT

I do feel somewhat useless to a certain degree at the moment, not because I can’t do anything, it’s more of a case of learning the in’s and outs of all the different systems in place, the way in which things need to be done and proving I am in fact capable of what I said I was in my interview. Let me put this into perspective. In my last role I was thrown in the deep end and had to work 2-3 months supporting users whilst learning the ropes. Effectively I was given all the responsibility, powers to administer what ever I liked but at the same time doing things with limited resources and time. In this role I am pretty much exclusively 2nd line support with a sprinkle of 1st line on the odd occasion and I have a team from the get go to assist me and guide me. A far cry from what I started with in my last role. Admittedly things are quiet at the moment but by the end of this year I am sure I will be eating those words.

The work load slowly is trickling through but it is really difficult at the moment to adjust to not having much to do, but again I know it will get busier…. fortunately I am surrounded by people who have oodles of experience so I have the opportunity to learn, plus the team is really nice but again I think it will take a while for me to really come out of my shell hahahaha. All in all square one, it’s an odd place to be, some would even say uncomfortable. It’s just the start, that’s what I have to remember, expectations aside I can see the challenge ahead. I look forward to seeing what the next few months have in store for me and I am sure my colleagues are eager to see if I really was worth hiring as well (Not in a bad way but more out of curiosity)

So as the week draws to an end, I am sure I’ll have plenty to reflect on going into the weekend. Otherwise hopefully I shall post again soon, till then take care and speak with you soon!



2 thoughts on “Back to Square one

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